Licensed CSR/Client Experience Manager
Oksana started her insurance career shortly after moving to Nebraska as a newlywed 2021. After a short stop with another company she joined the Covenant team as the Client Experience Manager and Licensed CSR that same year. A natural problem solver with a helpful outlook she is a valuable resource to clients who might be navigating questions about policy changes, billing & claims inquiries, or who may just need a helpful person to talk to about their situation.
Oksana comes from a large Russian family who immigrated to the United States before she was born in California. After spending her early childhood in Hawaii they explored much of the North East and West Coast before eventually settling in Oklahoma when she was a young adult. Growing up she always had a passion for music and performing and even enrolled at Clark College to study music and vocal arts. Oksana moved to Nebraska after getting married in 2021 to be near her husband’s family and is very involved with her church and the local Russian community.
Her goal is to treat people with understanding, love, and respect while solving problems before they happen!